Support

Help comes directly from the person who builds the tools. There is no ticket queue and no chatbot.

Getting help

For anything to do with a Marble Torch product — a bug, a question, or a capture that does not look right — email [email protected]. Include what you ran, what you expected, and what happened.

For anything else — sales, licensing, or a general question — email [email protected].

ClarityTrace

ClarityTrace is still in development, so there is no public release to support yet. If you are on early access and something is wrong, the fastest route is [email protected] with the report attached — the report is plain text and safe to send.